Support Services
Our experts provide personal consultations, assist in any situation, and solve problems as quickly as possible. Easy, quick access to support is essential to reducing issues and maximizing the impact of your data initiatives.
Platforms we are experts in
Our Service
Fast, friendly, and helpful 24-hour expert support
- 24 hours support 6 days a week
- With our mix-and-match approach, you can select exactly the services from all support levels that bring the most value to your business
- Building strong relationships with our clients to create a positive customer experience
- Effective collaboration with your internal technical support
- Team of experts with long-term experience
- We offer flexibility regarding client technical environments as we adapt to any needs and technologies to provide the best support service
What are the types of support levels?
Our Support Tier List
Basic
Level 1
Support for basic customer issues. This is the tier that solves simple errors in the applications.
- Basic troubleshooting – establishing problems and implementing a solution
- Internal support and assistance for the technical teams
- Providing basic information – explanation of analytical tools, reports, data
- Manual data input in the application database – transferring data from various documents
- Data Environment Monitoring and license management
Advanced
Level 2
An improved level of support, which helps deal with in-depth troubleshooting and backend analysis.
- Advanced troubleshooting – dealing with complex bugs, and backend analysis
- Investigation of problems – complex diagnosis processes from our experts
- Minor improvements to the dashboard – color change, adding a field, etc.
- Expert explanations about your data analytics – consultation with our BI experts about your data
- Resolving back-end issues – resolving problems with the database
- Release executions – releasing all kinds of changes in the application
Expert
Level 3
At these level, our experts can provide solutions for a wide variety of complex technical problems.
- Detailed issue tracking – issue tracking from our most senior experts
- Developing new features in the application – creating new dashboards and reports
- Proactive and preventative management of the operating environment
- Dealing with the most complex problems – identifying the cause of the incident and
- Suggesting improvement projects – proactively proposing new features and improvements
- Building and enriching the internal and customer knowledge base – creating custom manuals for our clients on how to follow specific steps
- Detecting integration issues – suggestions and improvements on the environment
What are the Benefits of our Support Service?
Ensure fast and efficient
problem-solving
Real fast response time
Phone calls and chat inquiries get quickly answered by our team. We respond via phone/live chat/email/etc. 27/6, whatever suits your business needs the best.
Flexible Pricing
It is up to you to decide whether you need all-levels support or a combination of each type. We won’t offer you more than you need and certainly won’t charge you more than you have to pay.
Team of experts
We make sure that each person on our team undergoes intensive training and a long mentorship period. Each of our clients receives our team’s utter dedication and loyalty
Friendly & helpful attitude
We believe that a positive and positive mindset, even in the most challenging moments, is the best foundation for a solid long-term relationship with our clients.
Trusted By Clients And Industry Experts
The positive feedback we consistently get from our clients is both
an honor and a source of tremendous respect for us.
Global Pharmaceutical Company
Associate Director, Business Effectiveness EMEA
By transforming and visualizing our data, the dashboards that B EYE created helped us in tracking and evaluating our employees’ activity at all sales hierarchy levels – from the sales representatives to the national sales managers. Now we can easily see all of the KPIs of our employees, which helps us in keeping track of the achievements.
Global Medical Device Manufacturing Company
Senior Manager
B EYE completed multiple projects for us, all to a great standard of technical expertise and business knowledge – we had mutual trust and a long-term collaboration history. We wanted to implement this project in Qlik and we knew the team had a lot of experience with the platform.
Multinational Medicine Company
Head of Global Demand
The best things about B EYE are the technical expertise of their team, their business processes understanding, responsiveness, and how easy it is to work with them. We first hired their team for a small project. We were pleased with the results and decided to continue to work with them on various other projects that we had in our pipeline.
Healthcare Company
Commercial Applications Manager
The team respects the opinion of their clients and delivers top-notch results. B EYE is also cost-efficient. They deliver great value for the money, especially compared to other vendors. They not only do what they are told to do, but the team also does their best to satisfy the customer, deliver the optimal value, and make sure everything runs smoothly.
Finance Planning & Analysis for Consumer Goods Company
Business Project Director
With the B EYE team, the company significantly improves the data quality and provides the necessary support to their end clients. They ensure a single process for everyone while improving their efficiency. B EYE’s technical knowledge and transparency are impressive assets.
Life Sciences Company
Global Director of Operations
Building a professional relationship with B EYE’s consultants has been pleasant, easy, and worthwhile for us and has led to quicker resolutions over time. I would highly recommend B EYE for any Anaplan-related projects.
Medicine Company
Head of Global Operations
Thank you, B EYE, for the update and for the additional information on the Comprehensive Usage tab, this is extremely helpful. We are glad to work with you!
Healthcare Company
Operations Manager
B EYE team efforts are incredible! Thank you soo much for your great work. They did incredible job with the EEMEA model that we asked for! Their technical skills are outstanding.
Global Pharmaceutical Company
Director of operation
Thank you for the updates. They are looking fantastic and are directly to the point what we needed and had imagined. Really good anticipation of our needs, thanks a lot!
Healthcare Company
Business Operations Manager
I would like to praise B EYE team for their exceptional work on the EEMEA FCST&AOP model. I would like to thank them for the constant proactiveness and always applying quick fixes! What is more, they have general knowledge for all the models in the project and are doing an incredible job overall.
Life Sciences Company
Global CoE Leader and Senior Anaplan Architect
I am pleased to recommend B EYE as an Anaplan development service provider. I worked closely with B EYE very closely for the past two years. We have had the pleasure of going through a variety of projects together and observed great expertise, execution, and excellence throughout their work.
Global Medicine Company
Financial Director
Together we worked on continuously enhancing our global FP&A model in Anaplan, as well as a new implementation for a standalone OPEX
planning tool. With the great work of B EYE, we achieved data harmonization, ensured that
there is a single process for everyone, and drastically improved the efficiency of our
organization both timewise and efficiency-wise
Data is power
Contact our team for a professional consultation.
Each of our clients receives our team’s utter dedication and loyalty.