Maximize Your Qlik Performance with Expert Support

As a certified Qlik partner, B EYE brings unparalleled expertise to ensure your data-driven operations run smoothly.
Whether you’re handling day-to-day issues or facing more complex challenges, our flexible support packages are designed to meet the needs of your growing business.
From basic troubleshooting to comprehensive, proactive monitoring, we’ve got you covered every step of the way. 

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The Qlik Support Services Advantage:
Here’s Why B EYE Leads

Our tailored Qlik support solutions are built around your business needs, ensuring you get the most out of your Qlik platform. Here’s why companies choose B EYE:

Flexibility

Choose the support level that fits your current needs, with the ability to scale as your business grows. 

1

Real-Time Monitoring

With 24/7 monitoring, we ensure your systems are always performing at their best. 

2

Industry-Specific Expertise

Our Qlik-certified experts understand the unique challenges of your industry and tailor solutions accordingly. 

3

Qlik Partnership

As a Qlik Partner, we provide unparalleled expertise in leveraging Qlik’s powerful tools to align with your business objectives. 

4

Proactive Issue Prevention

We don’t just fix problems—we anticipate them, ensuring minimal disruption to your operations. 

5

Key Features of B EYE’s
Qlik Support Services

24/7 System Health Monitoring

Keep your systems running at peak performance with live monitoring and issue detection.

Proactive Troubleshooting

We resolve issues before they impact your business, offering solutions to optimize your Qlik setup.

Custom SLAs

Tailor your service-level agreements to align with your business goals, ensuring the support you need, when you need it.

Data Security & Compliance

Industry-specific compliance monitoring to keep your data secure and your business compliant.

Our Tech Expertise

Explore Our Qlik Support Packages

Each package is designed to offer the right level of support for your business, with the flexibility to scale as your needs evolve.

Package

Enterprise Support

  • Operating Hours: 24/7 (Follow-the-sun model)
  • Live Support Sessions: On-demand or pre-booked sessions (global coverage)
  • Service Tickets per Month: Custom/requirement-based
  • Ideal for: Large organizations requiring full-time coverage and personalized solutions.
Package

Advanced Support

  • Operating Hours: 40h/week (Mon-Fri) or 160h/month
  • Live Support Sessions: Chat & Voice (Pre-booked calls)
  • Service Tickets per Month: 100
  • Ideal for: Businesses looking for comprehensive support with enhanced monitoring and troubleshooting.
Package

Expert Support

  • Operating Hours: 60h/week (Mon-Fri) or 240h/month
  • Live Support Sessions: Chat & Voice (Immediate assistance)
  • Service Tickets per Month: 300
  • Ideal for: Growing businesses needing continuous, in-depth support.
Package

Expert Support

  • Operating Hours: 60h/week (Mon-Fri) or 240h/month
  • Live Support Sessions: Chat & Voice (Immediate assistance)
  • Service Tickets per Month: 300
  • Ideal for: Growing businesses needing continuous, in-depth support.

FAQ

Qlik Support Services FAQs 

Who can benefit from B EYE’s Qlik Support Services?

B EYE’s Qlik Support Services are designed for existing Qlik users across industries and business sizes, from small businesses that require foundational support to large enterprises with more complex needs. Whether you need help managing routine tasks like system monitoring and troubleshooting, or you’re looking for expert assistance with proactive problem-solving and custom analytics, our support packages are fully customizable. We specialize in aligning our services with your specific industry challenges, ensuring that whether you’re in manufacturing, retail, finance, or another sector, you’ll receive tailored solutions that elevate your Qlik experience. Our services are ideal for companies looking to optimize their existing Qlik investment and scale their support as their business grows.

What’s the main difference between Basic, Advanced, and Expert packages?

  • Basic:

The Basic Support Package is perfect for businesses that need foundational Qlik support. It covers essential troubleshooting, system monitoring, and technical assistance to keep your systems running smoothly. With 35 hours of support per week, it’s designed for businesses that don’t require extensive coverage but still need a reliable safety net to handle day-to-day issues. This package is ideal for those who are just starting with Qlik or have minimal support needs.

  • Advanced:

Our most popular option, the Advanced Support Package provides enhanced monitoring and comprehensive troubleshooting. With 40 hours of support per week and pre-booked live chat and voice support, this package is perfect for businesses that need a higher level of engagement. It includes more in-depth system monitoring, problem diagnosis, and expert consultations to ensure optimal performance. Businesses that want to improve their system’s efficiency and responsiveness will find this package an excellent fit.

  • Expert:

The Expert Support Package offers comprehensive, continuous support with in-depth system monitoring and proactive issue resolution. This package is for businesses with complex, mission-critical Qlik environments that require 60 hours of support per week. It includes real-time system health checks, immediate assistance, and ongoing feature improvements. This package is ideal for companies that need to ensure zero downtime and a highly efficient Qlik setup.

How quickly can I expect a response?

Response times depend on the package level. Our Advanced and Expert packages include pre-booked and immediate live support options. 

Can I scale my package if my business grows?

Absolutely. Our support packages are built to be scalable and flexible. As your business grows, your Qlik environment will likely become more complex, and the need for more comprehensive support will increase. You can easily move from the Basic to the Advanced or Expert package to accommodate this growth. With scalable service levels, you can also add custom features such as proactive monitoring, advanced troubleshooting, or 24/7 support. Our goal is to ensure that your support evolves alongside your business, providing you with exactly what you need at every stage of growth. We work closely with our clients to assess their needs over time and adjust the service packages accordingly. 

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