Our Support offers an outstanding performance
At B EYE, we provide constant 24-hour support to our clients. Our goal is to ensure your success. Thus, our experts are ready to provide consultations, intervene in any situation and solve problems as quickly as possible. Our Support Portal is user-friendly, designed to offer you the best customer experience. It acts as a central point for all your support needs. Depending on your preferences, you can reach us via our support portal, or via more traditional ways such as phone, live chat and email.
If you already have your own internal systems and prefer our support to be carried within your enterprise framework, we can integrate our system with the one you already use. As a result, we can provide a seamless extension to the services that you already provide to your users. That is why we offer two levels of support – Basic and Enterprise:
For Basic Support level customers
- You will get access to all of the features and resources described above.
- It comes with coverage during standard business hours.
For Enterprise Support level customers
- Get extended coverage up to 24 hours a day, seven days a week for critical issues.
- Optimize the overall condition of your BI environment with health monitoring.