Part-time Technical Support Level 1

Job specifics

Disclaimer: The role operates on a rotational shiftwork basis, offering flexibility and variety in scheduling. The workload consists of approximately 17 monthly shifts, each lasting 7.5 hours.

Shift Schedule:
Evening Shifts: 18:00 – 01:30
Night Shifts: 01:30 – 09:00
Weekend Daily Shifts: 09:00 – 18:00

Location: Hybrid/Remote

The starting gross salary is 2 100BGN and gets reevaluated after the successful completion of the six months probation period.

What you will do

Main responsibilities

  • Communicate professionally and effectively with clients, management, and other stakeholders.
  • Monitor internal processes within various platforms.
  • Troubleshoot tasks in Management Consoles and Data Warehouse systems.
  • Investigate and resolve issues within internal applications.
  • Operate and create tickets within ticketing platforms such as JIRA and ServiceNOW.
  • Grant and manage permissions as required.
  • Follow established escalation paths and facilitate communication between development teams and end-users.
  • Adhere to software development best practices.
  • Prepare technical design documents using enterprise standard documentation tools.
  • Follow the established escalation paths and assist the communication between the development teams and the end-users
  • Closely follow software development best practices
  • Prepare technical design documents using enterprise-standard documentation tools.

What we need

Our dream teammate possesses a certain skillset

Essential Requirements

  • Business Proficiency in English.
  • Students or recent graduates with a degree in Mathematics, Sciences, Business Information Systems, Computer Science, Finance, Accounting, Management or equivalent.
  • Strong attention to detail.
  • Excellent interpersonal and communication skills.
  • Aptitude for understanding and problem-solving.

Requirements considered an advantage

  • Understanding of the intersection of business and technology.
  • Knowledge and interest in data governance and data management practices.
  • Ability to manage and prioritize multiple tasks.
  • Professional appearance and business behavior.
  • Team player mindset.

Why work here

Reach your professional goals with us

Induction program

Our well-established induction program allows every newcomer to gain the basic required technical and soft skills within their first months.

Mentorship

Each of the newcomers is assigned to an experienced colleague who helps them learn and develop faster and answers their questions.

Learning opportunities

Free access to online educational platforms that offer courses for the development of technical and soft skills.

Career Path

There is a clearly defined career path for each position and key goals are set for each step to be achieved.

Culture

It creates a fruitful environment in which team members work, develop their skills and potential, achieve results, and have fun.

Team cooperation

There is a spirit of cooperation, friendship, and appreciation of each team member’s contribution to the common goal.

Our benefits

We offer various benefits

Personal benefits

  • Career path and salary updates
  • Additional health insurance
  • Multisport card
  • Company nutritionist and psychologist
  • Christmas bonus
  • Baby bonus

Team and workplace benefits

  • Office in downtown Sofia
  • Home office policy
  • Environment with highest standards
  • Young and passionate team
  • Regular team and company events
  • Monthly teambuildings
  • Company training activities

The process

The steps you need to complete

01

Screening

Each resume is personally evaluated by an HR representative based on various criteria. During this initial step only the shortlisted candidates are contacted.

02

Test

One or two short online questionnaires taking <=1 hour to complete.

03

HR interview

A behavioral interview with a recruiter that takes ≈30 minutes and stresses on motivational and success factors.

04

Final Interview

Led by the hiring manager for the team, the interview discusses the job requirements and team fit.

Apply now

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