Technical Support Level 1 – Evening/Night shifts

Job specifics

Disclaimer: For this opening, the shifts are 7.5h and are separated as follows: 2 days of work followed by 2 days off, where the 1st shift starts from 18:00 PM until 01:30 AM, and the 2nd shift starts from 01:30 AM until 9:00 AM (excluding Saturdays).

This sums up to an average of 12-14 workdays/month. The payment equates to 90 net BGN per shift.

The salary will be reevaluated after the successful completion of the six months probation period.

What you will do

Main responsibilities

  • Communicate professionally and effectively with clients, management, and other stakeholders
  • Monitor internal processes within different platforms
  • Monitor, restart and troubleshoot tasks in the Management Consoles and Data Warehouse systems
  • Investigate and solve issues within internal applications
  • Operate and create tickets within different ticketing platforms – JIRA, ServiceNOW
  • Grant and manage permissions
  • Closely follow software development best practices
  • Prepare technical design documents using enterprise standard documentation tools
  • Follow the established escalation paths and assist the communication between the development teams and the end users

What we need

Our dream teammate possesses a certain skillset

Essential Requirements

  • Business Proficiency in English
  • Students or recent graduates with bachelor’s or/and master’s degrees in Mathematics, Sciences, Business Information Systems, Computer Science, Business/Technology, Finance, Accounting, Management or equivalent that have an excellent academic record
  • Strong attention to detail
  • Excellent interpersonal and communication skills
  • Aptitude for understanding and problem solving

Requirements considered an advantage

  • Understanding of the intersection of business and technology
  • Knowledge and interest in data governance and data management practices
  • Ability to manage and prioritize multiple tasks
  • Professional appearance and business behavior
  • Team player mindset

Why work here

Reach your professional goals with us

Induction program

Our well-established induction program allows every newcomer to gain the basic required technical and soft skills within their first months.

Mentorship

Each of the newcomers is assigned to an experienced colleague who helps them learn and develop faster and answers their questions.

Learning opportunities

Free access to online educational platforms that offer courses for the development of technical and soft skills.

Career Path

There is a clearly defined career path for each position and key goals are set for each step to be achieved.

Culture

It creates a fruitful environment in which team members work, develop their skills and potential, achieve results, and have fun.

Team cooperation

There is a spirit of cooperation, friendship, and appreciation of each team member’s contribution to the common goal.

Our benefits

We offer various benefits

Personal benefits

  • Career path and salary updates
  • Additional health insurance
  • Wellness program
  • Multisport card
  • Company cellphone after 6th month
  • Public transportation card after 1st year
  • Additional paid leave after 3rd year
  • Company nutritionist and psychologist
  • Christmas bonus
  • Baby bonus

Team and workplace benefits

  • Office in downtown Sofia
  • Home office during the pandemic
  • Home office policy
  • Environment with highest standards
  • Young and passionate team
  • Regular team and company events
  • Company training activities
  • Remote office workgroups
  • Monthly teambuildings

The process

The steps you need to complete

01

Screening

Each resume is personally evaluated by an HR representative based on various criteria. During this initial step only the shortlisted candidates are contacted.

02

Test

One or two short online questionnaires taking <=1 hour to complete.

03

HR interview

A behavioral interview with a recruiter that takes ≈30 minutes and stresses on motivational and success factors.

04

Final Interview

Led by the hiring manager for the team, the interview discusses the job requirements and team fit.

Apply now

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